So a few weeks ago I went off on a bit of a rant about how frustrating our experience with Delta and their customer service was during holiday travel. While I’m not usually almost always one to rant prematurely on this occasion I feel I should print a retraction.
We got caught up in the moment. We were tired and a little frustrated at the time, having just “deplaned” as they call it now, from a tiresome red eye flight from California to Atlanta. As my previous entry states we only just missed our connection – although I must admit I observed a notice during our return flight indicating that passengers must be at the gate 10 mins prior to take off … we were there maybe 4 mins prior so technically we were too late to make the plane – and were delayed 1.5 hours. But you know what … that short delay was the worst thing that happened all weekend and if THAT’s the worst thing that happened during our travels for the entire weekend we should be thankful – especially considering the hundreds of people whose flights were severely delayed or even cancelled. We got there safely and only a few hours late at no additional cost and we arrived home only 30 mins late at no additional cost. And with all the bad weather and heavy traveler traffic that’s a pretty good effort by the airline.
And to top it all off I received a letter in the snail mail a couple of days ago from a senior Delta representative expressing Delta’s sorrow … ok more like regret … at the inconvenience we experienced on “December 21st on flight DL 1714” as they put it, along with a gift of 1,000 bonus frequent flyer miles as a token of their deep sadness … ok regret.
So Delta … thank you for keeping us safe during our travels and for acknowledging the frustration we felt that day. That was very ‘relational’ of you. You guys are alright! J
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